Terms and Conditions
Our manufacturing company in CHENNAI, India is one of the best in the industry. There is impeccable detail to providing You with high quality QA (quality assurance), which is why ALL of our hair is diligently sorted, shampooed, washed and naturally dried, undergoing rigorous cleansing procedures prior to reaching the manufacturing process. ALL orders are inspected upon arrival to our receiving department prior to shipping to you. In cooperation with federal law, and due to the products on this site categorized as a hygienic product, the return of human hair products is prohibited. We strive to educate our consumers. Please read here for more details. We apologize in advance for the inconvenience but due to the safety of all of our Beauties, No refunds or exchanges can be performed on ANY unsealed, opened packages. In the event we send you the wrong hair, please notify us immediately within 3 days of receiving your order and provide us with your order information. Please include the receipt with the images you provide so we could accurately, efficiently and timely correct our error.
Please note: When you purchase on our website, you legally agree to the terms of the return policy prior to checking out. We do not perform order cancellations or refunds after the expiration of notification time. The quicker we are notified, the best options we could provide to address your concerns.
1. Does your company process exchange(s)?
YES, we do process exchanges on orders, only for products that are reported an error within 3 days of your receipt date of the order (includes Saturday and Sunday). Please be advised, per federal law, we cannot accept used hair that has been altered in the following ways: removed from package, unsealed and shook or waved, combed, finger combed, brushed, cut, colored, indicated hair installation, the creation of wig units, and any other physically and chemically altered. Please note that doing so voids the exchange process. The product can only be exchanged for an item(s) of equal or of greater value. No refunds are permitted, however you may opt to secure credit in the amount equal to what was paid at the time of your purchase(s) for the same order or order of greater value, in which case the difference will be billed. The exchanged or replaced product will be subject to a 12% restocking fee, unless the error has been proven to be on our end, in which case your purchase value will be upheld.
An exchange will only be honored if the hair has not been removed out of it's original packaging and apply to our terms and conditions.
2. How do I process my exchange?
Please email us within 3 days and provide us with your receipt, tracking number and/or order number. We will then provide you with detailed instructions and a return address to ship your item(s) back. Please ship your item with tracking, and signature confirmation, as we are not responsible for lost or stolen packages. We are not responsible for the additional shipping cost that will accrue to return your products. However, we will provide a one-time special discount on a future purchase on qualified orders. Once received, we will send an invoice for the 12% re-stocking fee, including the cost difference of the item you are exchanging if applicable.This restocking fee must be paid within 3 business days, at which point we will process your exchange. If the invoice is not paid within 3 business days, the item will be returned, and all remedies (exchange, replacement) will be terminated and VOID. NOTE: Custom orders cannot be refunded, returned or exchanged for any reason. These terms are agreed to when you check out.
3. What is the exchange period on orders?
Exchanges are honored for unopened packages if returned within 4 business days from the date the order is received. Please note: Our 3 days contact policy still do apply. If you have any concerns please contact us.
4. What if we contact you within the expected time frame and there is no response until after the grace period?
In the event we do not respond to you in the given grace period, we will still honor your exchange but will require updated proof of the unused, un-sealed, non-tempered product.
5. Do the 3D Mink Lashes products apply to these same terms and conditions, exchange and return policy?
No. All Sale on our Lashes are final. If you believe you have a special circumstance, please contact us.
6. Why is CHE Beauty Pro Hair non-exchangeable if opened or used?
Human Hair Extensions and pieces are considered a hygienic product. We are very serious about protecting all of our CHE Beauty customers (CHE Beauties). Hygiene and public safety is a very serious matter. Therefore, for the safety of all our CHE Beauties, we do not allow opened or used items to be returned. We are among many beauty companies and beauty brands that adhere to these Federal guidelines and policies. Thank you for understanding.
7. Do I have to pay for the shipping of my return?
Please refer to our terms and conditions section above as we stated specific guidelines concerning the payments of your return and/or exchanges. We recommend that you send your return with a tracking option, because will not be responsible for lost returns. International Customers: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
8. May I return my CHE Beauty Pro Hair without contacting you?
No. We value you and would like to assist you every step of the way. We are unable to service any unverified returns and/or exchanges. Please contact us concerning any issues with your order prior to taking any actions, for this will be at your own risk and our return policy, terms and conditions surrounding our responsibility and care with your return will be void. No compensation in any form should be expected on any returns that are not submitted and approved prior to you returning the product(s).
9. How may I contact you?
You may contact us via this website here. We always guarantee a response within 48 hours to service you with all your CHE Beauty Pro needs!